Effective Date: 10th August, 2026 · Last Updated: 15th August, 2026.
These Terms and Conditions govern all enquiries, bookings and travel services provided by Migina Adventures Co. Ltd (“Migina Adventures”, “we”, “us” or “our”) to clients (“Client”, “you” or “your”). By making a booking with Migina Adventures Co. Ltd, you acknowledge that you have read, understood and accept these Terms and Conditions.
Migina Adventures Co. Ltd provides tourism and travel services, including, but not limited to:
Services may be provided directly by Migina Adventures or through independent third-party service providers.
All enquiries and quotations are subject to availability. A quotation is not a binding contract until a booking is confirmed in writing by Migina Adventures. Quotations are valid for the period stated in the quotation. If no period is stated, a quotation is generally valid for 30 days from the date of issue.
A booking is confirmed when:
Certain services, including permits, accommodation and transport, may require advance or full payment.
The price and services included in a booking will be stated in the applicable quotation or booking confirmation. Depending on the package, inclusions may include accommodation, meals, transportation, park fees, permits, activities, guiding services and other services specifically identified as included.
Unless expressly stated, prices do not include international flights, visas, travel insurance, personal expenses, tips, laundry, alcoholic beverages, optional activities or other services not listed as included.
Government charges, park fees, permits, taxes, fuel costs, supplier rates or other compulsory charges may change. Where such changes occur, Migina Adventures may adjust the price before final confirmation.
The required deposit, balance and payment deadlines will be stated in the quotation or booking confirmation. The Client is responsible for making payments by the applicable deadlines. Failure to make a required payment on time may result in cancellation of the booking and application of applicable cancellation charges.
Clients are responsible for ensuring that they have valid passports, visas, permits, travel insurance and any other documents required for their journey. Migina Adventures may provide general travel information but cannot guarantee visa approval, immigration clearance or entry into any country.
Clients must inform Migina Adventures before booking about any relevant accessibility, mobility, dietary or other requirements that may affect their trip. Certain activities, including trekking and hiking, require an appropriate level of physical fitness. Clients are responsible for seeking appropriate professional medical advice where necessary.
Wildlife and adventure tourism involve inherent and unpredictable risks. Clients must follow instructions from guides, rangers, drivers, park authorities and activity providers. Migina Adventures may modify, postpone or cancel an activity where conditions are considered unsafe or where an authority or service provider imposes restrictions.
Where permits are required, Migina Adventures will endeavour to obtain them on behalf of the Client, subject to availability and payment. Permits are governed by the rules of the relevant issuing authority and may have separate cancellation and refund conditions.
Accommodation will be arranged according to the category and property stated in the confirmed itinerary. If the selected accommodation becomes unavailable, Migina Adventures may arrange comparable alternative accommodation where reasonably possible. Special requests are subject to availability unless expressly confirmed in writing.
Transportation will be provided according to the confirmed itinerary. Travel times are estimates and may be affected by weather, road conditions, traffic, border procedures, roadworks, wildlife movements or other circumstances beyond our reasonable control. Clients must comply with reasonable safety instructions while using transportation.
Migina Adventures will make reasonable efforts to operate the confirmed itinerary. However, changes may be necessary because of weather, road conditions, wildlife movements, border closures, government restrictions, supplier changes or other circumstances beyond our reasonable control. Where practicable, we will notify Clients of significant changes. Clients are responsible for checking travel updates relevant to their itinerary.
Clients agree to:
Migina Adventures may terminate participation in a trip or service if the Client’s behaviour causes risk, damage, disruption or distress to others.
Some services may be provided by independent suppliers, including accommodation providers, airlines, transport companies, guides, activity operators and other tourism businesses. The terms and conditions of those suppliers may also apply to the relevant service.
Clients are strongly encouraged to obtain comprehensive travel insurance covering cancellation, trip interruption, medical expenses, emergency evacuation, baggage loss and other travel risks. Migina Adventures is not an insurance provider.
Migina Adventures shall not be responsible for delay, cancellation, loss or inability to provide services resulting from circumstances beyond our reasonable control. This may include extreme weather, natural disasters, government restrictions, border closures, civil unrest, strikes, security restrictions, health emergencies, major transportation disruptions or other unforeseeable events.
Clients should report any problem to Migina Adventures or the relevant service provider during the trip so that reasonable efforts can be made to resolve it. If the matter is not resolved to the Client’s satisfaction, a written complaint should be submitted within 30 days of the conclusion of the trip.
Migina Adventures will exercise reasonable care in arranging the services included in a confirmed itinerary. However, we are not responsible for circumstances beyond our reasonable control or for the acts or omissions of independent third-party suppliers, except where liability cannot legally be excluded or limited. Nothing in these Terms excludes liability that cannot legally be excluded.
Migina Adventures is committed to responsible and sustainable tourism. Clients are expected to respect wildlife, conservation areas, local communities, cultures, heritage sites and the environment. Clients should minimise waste, avoid single-use plastics where possible, and follow conservation guidelines provided during the trip.
Photography and video may be taken during tours for operational purposes. Where identifiable Client images are intended for public promotional use, appropriate permission will be obtained where required.
These Terms and Conditions shall be governed by the laws of Uganda, subject to applicable mandatory legal requirements. The parties shall first attempt to resolve disputes amicably before pursuing other legal remedies.
Migina Adventures may update these Terms and Conditions from time to time. The terms applicable to a particular booking will generally be those provided to the Client at the time of confirmation.
Migina Adventures Co. Ltd
Email: info@miginaadventures.com
Telephone: +256 793 192 644
Address: P.O.Box 202310, Kampala-Uganda.